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FAQ

If I cannot pay the full amount upfront are there other options to pay or to pay overtime?

Full payment is due at the time of your pickup of the car or Vespa. The full amount of the rental is due at that time. Additionally there will be a refundable security deposit due at the time of pickup.

Are there any discounts that come with renting a Vespa?

For our customers who wish to rent a car or a Vespa for longer periods, we offer discounts for weekly and monthly rentals

What do I do if the Vespa breaks?

Should you have any trouble with your vehicle, please call us at +52 984 130 8191 and ask us for assistance

Is there any type of insurance?

All our rentals include basic liability insurance. However, we recommend that our customers add additional coverage when renting a vehicle in order to cover any damage to the vehicle

What is the weight limit?

There is no weight limit for the cars we rent, however a Vespa should not exceed 300 Lbs. or 140 Kg including passengers and luggage.

Are there any areas they can’t be used on?
For both cars and Vespas, rough irregular terrain should be avoided, as it may cause damage to the vehicle. Geographic travel limits also apply.
Do they need to be refilled with gas before returning?

All vehicles should be returned with a full tank of gas. We offer the convenience to accept a lees that full tank for an additional charge per liter.

Are different colored Vespas more expensive than others?

White, yellow and red Vespas incur the same cost

What is the minimum age to rent a vespa/vehicle? What documentation do I need to rent a vespa/car?
The minimum age to rent is 18+. The documentation needed is either a Drivers license or a Passport if you’re not a Mexican citizen.
Can I add another driver?
Yes.
Is insurance included in my booking?
Basic insurance is included. Additional Insurance is available at an extra cost.
How do I get a quote ?
You can get a quote by requesting for one online.
What do I do if I have been in an accident?

If you are in an accident, we would like to hear from you. Just call the main number and we will help you through that process and provide you another Vespa so that you can continue your vacation without any major interruptions. It is strongly recommended that you consider buying enhanced insurance on your Vespa. This way you can enjoy your time in Tulum worry free.

What is your cancellation policy?

We do not have any restrictions on cancelation. If your plans change, we totally understand.

Rental requirements:

Do they need a certain insurance limit?
We have basic insurance on our Vespas. There are highly recommended enhanced insurance plans that can be purchased in order to mitigate your liability risks.
What about upgrade options?

Supplemental Liability Insurance $15 USD/day or $300 MXN/day

Vintage helmet $10 USD/day or $200 MXN/day